Refund Policy

At WalkRight Shop, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for refunds and exchanges.

1. Eligibility for Refunds
Refunds are available under the following conditions:
Unworn and Unused Shoes:
Shoes must be returned in their original condition, unworn, and in the original packaging (including shoe box).
Defective or Damaged Items:
If the shoes arrive damaged or defective, you are eligible for a full refund or exchange.
Incorrect Item:
If you receive the wrong item, size, or color, we will issue a refund or exchange at no additional cost.

2. Non-Refundable Items
Refunds will not be issued for:
Shoes that show signs of wear or damage caused by improper use.
Items purchased on final sale or clearance (unless defective).
Returns initiated after 30 days of purchase.

3. Refund Process
To request a refund:
Contact Us:
Email us at info.walkright@yahoo.com or call us at 021-111-117-812 within 30 days of receiving your order. Include:
Your order number
A description of the issue
Photos of the item if it is defective or damaged
Return Authorization:
Our team will review your request and provide you with a return authorization if eligible.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective item).
Inspection and Refund:
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Refund Issuance:
Approved refunds will be processed within 7–10 business days and credited to your original payment method.

4. Exchanges
If you wish to exchange an item:
Contact us within 30 days of receiving your order.
Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund or store credit.

5. Late or Missing Refunds
If you haven’t received your refund within the stated timeframe:
Check with your bank or credit card provider. Processing times may vary.
Contact us at 021-111-117-812 for further assistance.

6. Additional Conditions
Bundle Purchases: If part of a bundle is returned, only the value of the returned item will be refunded.
Gift Returns: If the item was a gift, the refund will be issued to the original purchaser.

7. Contact Us
For questions or assistance with refunds, returns, or exchanges, please contact us:
Phone: 021-111-117-812.
Email:info.walkright@yahoo.com
We are here to ensure your shopping experience with WalkRight Shop is smooth and satisfactory. Thank you for choosing us!