FAQ
General Information
Q1: Where is WalkRight Shop located?
A: WalkRight Shop is located at Shop No 4, 2nd Floor, The Mall of, Sialkot Cantonment, Sialkot, Punjab.
Q2: How can I contact WalkRight Shop?
A: You can reach us at 021-111-426-980 or email us at info.walkright@yahoo.com
Products and Sizing
Q3: What types of shoes do you sell?
A: WalkRight Shop offers a wide variety of shoes, including casual, formal, sportswear, and seasonal collections for men, women, and children.
Q4: How do I find the right size?
A: We provide a detailed size chart on our website to help you find the perfect fit. If you’re unsure, our customer service team is happy to assist.
Q5: Do you carry wide or narrow sizes?
A: Yes, we offer shoes in a range of widths to accommodate different foot shapes.
Orders and Payments
Q6: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and PayPal. Other payment options may be available at checkout.
Q7: Can I make changes to my order after it’s been placed?
A: Changes can only be made if the order has not yet been shipped. Please contact us as soon as possible at [Insert Phone Number/Email].
Q8: Will I receive a confirmation after placing my order?
A: Yes, you will receive an email confirmation with your order details once the purchase is completed.
Shipping and Delivery
Q9: How long does shipping take?
A: Standard shipping typically takes 5–7 business days, while expedited shipping options are available for faster delivery.
Q10: Do you offer international shipping?
A: Yes, we ship internationally to select countries. Shipping times and costs vary by location.
Q11: How can I track my order?
A: Once your order is shipped, you will receive an email with a tracking number and link to monitor your shipment’s progress.
Returns and Exchanges
Q12: What is your return policy?
A: We offer a 30-day return policy for unworn shoes in their original packaging. For more details, please refer to our Return Policy Page.
Q13: How do I initiate a return or exchange?
A: Contact us at [Insert Email Address/Phone Number] to request a return authorization. We will provide instructions for returning your item.
Q14: Do I have to pay for return shipping?
A: Return shipping fees may apply unless the return is due to a defective or incorrect item.
Product Care and Maintenance
Q15: How do I care for my shoes?
A: Each product comes with specific care instructions. For general cleaning, use a soft cloth and appropriate cleaning materials based on the shoe’s material.
Q16: Do you sell shoe care products?
A: Yes, we offer a selection of shoe care products, including polish, waterproof sprays, and cleaning kits.
Promotions and Gift Cards
Q17: Do you offer gift cards?
A: Yes, we sell gift cards that can be used online or in-store. Gift cards are available in various denominations.
Q18: How can I use a discount code?
A: Enter your discount code at checkout in the “Promo Code” box. Only one code can be applied per order.
Additional Questions
Q19: Can I preorder new arrivals?
A: Yes, preorders are available for select new arrivals. Check our website for details on upcoming releases.
Q20: What if I have a question not covered here?
A: Feel free to contact us at 021-111-426-980/info.walkright@yahoo.com. Our team is happy to help!
Thank you for shopping at WalkRight Shop! We’re dedicated to providing you with high-quality footwear and excellent customer service.